An Online Survey on the Perception of Mediated Social Touch Interaction and Device Design
- Auteur-es
- Carine Rognon, Taylor Bunge, Meiyuzi Gao, Chip Conor, Benjamin Stephens-Fripp, Casey Brown, Ali Israr
- Nombre Auteurs
- 7
- Titre
- An Online Survey on the Perception of Mediated Social Touch Interaction and Device Design
- Année de publication
- 2022
- Référence (APA)
- Rognon, C., Bunge, T., Gao, M., Conor, C., Stephens, B., Brown, C., & Israr, A. (2022). An Online Survey on the Perception of Mediated Social Touch Interaction and Device Design. J. ACM, 11(11).
- résumé
- Social touch is essential for our social interactions, communication, and well-being. It has been shown to reduce anxiety and loneliness; and is a key channel to transmit emotions for which words are not sufficient, such as love, sympathy, reassurance. However, direct physical contact is not always possible due to being remotely located, interacting in a virtual environment, or as a result of a health issue. Mediated social touch enables physical interactions, despite the distance, by transmitting the haptic cues that constitute social touch through devices. As this technology is fairly new, the users’ needs and their expectations on a device design and its features are unclear, as well as who would use this technology, and in which conditions. To better understand these aspects of mediated interaction, we conducted an online survey on 258 respondents located in the USA. Results give insights on the type of interactions and device features that the US population would like to use.
- Mots-clés
-
Mediated Social Touch, Hardware and Software that Enable Social Touch
Interactions, Haptic Technology - URL
- https://research.facebook.com/file/589149892136476/An-Online-Survey-on-the-Perception-of-Mediated-Social-Touch-Interaction-and-Device-Design.pdf
- doi
- https://doi.org/10.1145/1122445.1122456
- Accessibilité de l'article
- Libre
- Champ
- Human Computer Interaction & UX
- Type contenu (théorique Applicative méthodologique)
- Théorique, méthodologique
- Méthode
- The authors conducted an online Qualtrics survey consisting of 18 questions divided into 6 themes.
- Cas d'usage
- N/A
- Objectifs de l'article
- The objectives of the article were to identify the needs and expectation of the population for mediated social touch technology/devices by identifying : "what type of social touch people would like to communicate and in what context. [...] emotions that people feel unable to communicate effectively with current technologies. [...] types of devices respondents would like to use as well as types of messages they would like to transmit [...] the scenarios in which respondents would be likely to use an MST device."
- Question(s) de recherche/Hypothèses/conclusion
- The conclusions of the article were that there is a need for mediated social touch technology to improve communication and well-being, and that users have specific needs and expectations for such technology.
- "In conclusion, the main take home messages from this research are that social touch can vary regarding the interlocutors and it can have various meanings depending on the context of the interaction. Concerning the device design, respondents felt more comfortable to communicate with loved ones using MST devices that have small and familiar form factors. The MST device should allow to transmit various types of social touch that are personalizable regarding the emotions they want to convey to their interlocutor. The focus should primarily be put on conveying positive emotions. In addition, the multisensorial aspect of the social touch interaction is essential to be preserved."
- Cadre théorique/Auteur.es
- The theoretical framework of the article includes haptic technologies and social touch. The main authors cited include Stanley E Jones and A Elaine Yarbrough, Eva-Lotta Sallnäs.
- Concepts clés
- Social touch, Human-centered computing, Haptic devices
- Données collectées (type source)
-
The online Qualtrics survey consisted of 18 questions divided into 6 themes: the respondent’s background (5 questions), the type of social touch missed and in which context (4), the limitations of current technologies to communicate emotions (1), the type of device(s) people would like to use and to communicate what (6), in which scenarios would people use an MST device (1), and a free comment section (1).
Respondants were recruited on AMT. - Définition des émotions
- Non
- Ampleur expérimentation (volume de comptes)
- 258 respondants
- Technologies associées
- Phone calls, Video calls, Texting, Virtual reality, Wearable devices.
- Mention de l'éthique
- Non
- Finalité communicationnelle
- Results should help the design of MST devices
- Pages du site
- Contenu
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